Please note, we require certain personal information to be able to complete our services. If you do not provide this, we may not be able to fulfil our contract with you. In this event, we will explain what information is required and why. If you do not wish to provide this, we have the right to terminate your contract with us in accordance with our Terms & Conditions, which you agree to by signing our Letter of Authority.
We have a legitimate interest in updating you about further services offered by us, both during and after the conclusion of your contract with us, including communication of any changes or developments that may impact on your concluded services. We will use the details provided by you to contact you by the following methods; telephone, email, post, and text message. If you wish to unsubscribe to one or all contact methods, you can do so at any time.
We offer additional areas of financial mis-selling and compensation claim types. If these services are of interest and you consent to the referral, we will introduce you to our specialist legal partner; TLW Solicitors, Orion Business Park, 9 Hedley Court, North Shields NE29 7ST.
We regularly review our services and have a legitimate interest in using your data to help obtain analytics in respect of our customer base.
In some cases, regulatory requirements may mean we need to use or keep your data by law. You will always be informed of this.
If you choose not to provide the information we request at the various stages of the services we are providing, you will be informed if your choice will affect our ability to provide these services.
We do not sell your data to third parties in any circumstances. We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
Belmond Claims uses these essential cookies
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In addition, we may disclose information about you:
Third Party data transfers
We do not specifically transfer your data to countries outside of the European Union. However, some of our third party service providers may provide services which mean your data is transferred outside of the European Union. In any case, we ensure that there are appropriate security measures in place such as technical security, including encryption and restricted access to your data. The only circumstance in which this may happen is if one of our third party data processors backs up their systems (to keep their data secure) outside of the European Union. In any event, we have strict contracts in place to make sure your data is kept safe and your data is always under our control. If you have any questions, please feel free to contact us for further information.