At Belmond & Co Claims Management Ltd we strive to provide you, the Customer, with the highest standards of service.
Your complaint may be made over the phone, in writing, or by e-mail to the department concerned in respect of a claims management service that we have provided and that is regulated under the Financial Markets and Services Act 2000.
In writing: Belmond & Co Claims Management Limited, Dobson House, Regent Centre, Newcastle Upon Tyne, NE3 3PF
By email: firstname.lastname@example.org
In the regrettable event that our service falls short of your expectations and you wish to make a complaint, these are the steps we will take:
Where we decide that redress is appropriate, we will outline exactly what form this redress will take. Redress does not always mean financial Redress.
The letter will also inform you that if you are not satisfied with our response then you may refer your complaint to the Claims Management Ombudsman by letter, email or telephone.
The address of the Claims Management Ombudsman is:
Claims Management Ombudsman, Exchange Tower, Harbour Exchange, London, E14 9SR
Telephone: 0300 0234567