Motor Finance Claims

Our fees range from 18% to 36% (including VAT) on successful claims. For further information please view our fee table here.

UPDATE: FCA extends pause on complaints amid investigation delays. The regulator will now report on the next steps of its review by May 2025 instead of this September and could setup a redress scheme. Further details of the update can be viewed here

Did you enter into a finance agreement to purchase a car in the last 10 years?

If so, you could be entitled to compensation if the dealership or sales person did not explain the finance options clearly and they did not disclose their commission from the finance agreement sale.

Submit your details here to start your compensation claim enquiry

Email*
First Name*
Surname*
Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code
Add previous address
- Tick here if the finance agreement was registered at a different address from the one above.
Previous Address
Street Address Address Line 2 City County / State / Region ZIP / Postal Code
Your Date of Birth*

Day
Month
Year
Mobile Phone*
Please select, from the list below, which lenders you have had loans from in the past. By selecting these lenders you consent for Belmond to review a potential compensation claim.*
Consent*
I read and agreed to both the Pre-Disclosure Agreement and Terms & Conditions.
Email
This field is for validation purposes and should be left unchanged.

You do not need to use a claims management company to pursue a claim against a lender, you can do this yourself for free.

If unsuccessful with your claim you also have the option to refer the claim to the Financial Ombudsman Service yourself without incurring a fee.

Please sign your signature in the box below

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How did Motor Finance claims start?

A recent Financial Conduct Authority (FCA) investigation discovered widespread evidence of mis-selling on all types of vehicle financing.

Customers were offered finance packages, to purchase their car, including PCP, hire purchase, contract hire and car loans, that included hidden/secret commissions paid to the car dealership or salesperson.

Car dealerships and salespersons were incentivised to offer finance packages with higher interest rates to increase their own commission.

This meant that customers were unfairly paying more than they should.
How do I know if I was mis-sold?

You can claim for any mis sold car finance agreement that you entered within the last 10 years.

If you bought the car on finance and were not told about the amount of commission the dealership or salesperson was receiving from the company that provided the finance, then you may be able to claim compensation.

It is the responsibility of the car dealership to explain the finance options clearly to you:

Did the salesperson adequately explain the finance packaged they offered you?
Were all finance options that were available explained to you?
Were all interest rate options explained to you?
Was the best interest rate available offered to you?
What is hidden commission?

Hidden commission is where the car dealer sells you the finance package for the car but does not tell you that they are getting a commission or how much commission that are getting.

If the payment of commission and the amount of commission has not been explained, then you can make a claim for compensation.
What is the claim process?

The FCA has extended a pause on complaints as it continues its investigation into the motor finance industry.

When the regulator confirmed this work, they paused the 8-week deadline for motor finance firms to provide a final response to relevant customer complaints.

The 8-week deadline for firms to respond to motor finance complaints involving a DCA has been paused. Under the FCA proposals, firms will not have to issue a final response to DCA complaints until after 4 December 2025 at the earliest.

If you would like Belmond & Co to investigate your complaint to determine if there was a Discretionary Commission arrangement associated to the issue of your credit agreement, you can submit your details via our website form or you can contact the lender directly yourself.

If you would like Belmond & Co to assist, please complete our form and sign up page.

We will contact the finance company and ask them to supply all the relevant documents and contracts on your behalf to see if determine if a discretionary commission model or fixed fee commission was in place, what the interest / APR rates of your credit agreement were, what the commission amount was and what interest rate you could have been offered at the time as an alternative.

If we review the documentation and we do not think you have a compensation claim to make we won’t charge our fee and we will close your complaint.

We would only charge our fee if the claim is successful, and compensation is awarded, and we charge between 18% – 36% including VAT depending on the value of the compensation you are awarded.

How much will the claim cost me?

Belmond Claims only charge their fee if the claim is successful. Our fee ranges from 18% – 36% including VAT depending on the value of the compensation you are awarded. More details of our fee percentage and the corresponding compensation value ranges are detailed below and further details can be viewed on our terms and conditions page.

For example,

REDRESS	VALUE	TOTAL FEE	MAX FEE
Lower (£)	Upper (£)	%	£
£1	£1,400	30%	£420
£1,400	£8,929	28%	£2,500
£8,929	£20,000	25%	£5,000
£20,000	£37,500	20%	£7,500
£37,500	£66,667	15%	£10,000
£66,667	–	Variable	£10,000

The above fee table illustration is not to be taken as an estimate of the amount likely to be recovered on your behalf. The fee that you pay may be more than or less than the illustration depending on the outcome of the claim.

How do I start my claim?

Complete the form at the top of this page and we will do the rest.