Packaged Bank
Account Claims

Millions of customers were pressured into taking out a bank account with a fee that they simply didn’t need or were misled into opening the account.

What is a packaged bank account?

A packaged bank account is a current account with insurance benefits attached such as travel insurance, mobile phone insurance and breakdown cover. The account has a fee charged each month.

Examples of how you could have been mis sold:

A packaged bank account is a current account with insurance benefits attached such as travel insurance, mobile phone insurance and breakdown cover. The account has a fee charged each month.

  • You didn’t know you were paying a fee for your account
  • You already had insurance and breakdown cover in place with your own policies
  • You were pressurised into opening the account and given no other options
  • You were upgraded to a PBA account without agreeing to it
  • You were told you had to open a PBA account to be able to receive other financial products, such as loans, overdrafts, mortgages etc
  • You were told the bank no longer offer a fee free bank account

How can I claim?

1. Fill in our enquiry form today

A claim pack will be dispatched and one of our experienced case handlers will call you to explain the process. We do all the hard work you just answer a few questions and leave the rest to us. We offer a full customer update package with regular emails, text messages and calls about the claim status.

Not sure if you want to claim?

Request a call back or call us on 0191 731 5290 to discuss any questions you may have.
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